Severe weather assistance for Redlands Coast businesses, organisations and individuals


There are many different grants and programs available to Redland City businesses, organisations and individuals impacted by the recent storms and flooding.

Visit the State Government Help for Queenslanders page for the latest information about what is available.

A State Government Grants and support fact sheet that summarises the assistance is also available.

To help our city’s residents further, Redland City Council has provided the information in the fact sheet with links to more information on each of the grants below.

Grants and support for flood-affected Queenslanders

General support and emotional stress

πŸ“ž Community Recovery Hotline 1800 173 349 (24/7)

Disaster recovery payment and disaster allowance

πŸ“Œ Currently available to eligible residents in 17 local government areas: Brisbane, Fraser Coast, Gold Coast, Gympie, Ipswich, Lockyer Valley, Logan, Moreton Bay, Noosa, North Burnett, Redland, Scenic Rim, Somerset, South Burnett, Southern Downs, Sunshine Coast and Toowoomba.

πŸ’Έ One-off, non-means tested payment of $1000 per eligible adult and $400 per child

πŸ“Œ Apply online through Centrelink linked to your myGov account or πŸ“ž phone 1800 22 666.

πŸ‘‰ Go to www.servicesaustralia.gov.au

Personal Hardship Assistance Scheme

πŸ’Έ Up to $180 per person

πŸ’Έ Up to $900 family of five or more.

π˜›π˜° 𝘒𝘱𝘱𝘭𝘺:

πŸ“± Download the Self Recovery app

πŸ‘‰ Go to www.qld.gov.au/SEQRecoveryGrants

πŸ“ž Community Recovery Hotline 1800 173 349 (24/7).

Housing assistance, including home owners and private renters

πŸ‘‰ Go to www.qld.gov.au/housing

πŸ“ž Call 13 QGOV (13 74 68).

Urgent house maintenance

πŸ“ž If you’re a public housing tenant, and require urgent maintenance during this time, call 1800 808 107.

πŸ‘‰ Public housing tenants can use Tenant Self Service at www.qld.gov.au/tenantselfservice or πŸ“± the Tenant Assist Qld app.

πŸ‘‰ Go to www.qld.gov.au/housing

Homeless, or at risk of becoming homeless

πŸ“ž Homeless Hotline free call on 1800 474 753 (24/7).

Free legal advice

πŸ“ž Residents affected by the flooding can call Legal Aid Queensland on 1300 527 700 for free legal information and advice.

πŸ‘‰ Facts sheets and other resources at www.legalaid.qld.gov.au

Free replacement of birth/marriage certificates

The Registry of Births, Deaths and Marriages will provide free replacement life event certificates (such as birth and marriage certificates) to people in disaster declared areas who may have had them lost or destroyed.

πŸ“§ Email bdm.disaster@justice.qld.gov.au or πŸ“ž phone 13 QGOV (13 74 68) 8:30am to 4:30pm, Monday to Friday.

πŸ‘‰ Go to www.qld.gov.au/community/disasters-emergencies/disasters/rebuilding-cleaning/replace-documents

Certificates, ID cards and association rules lost or destroyed in disaster

πŸ“Œ Will be replaced free of charge by the Office of Fair Trading.

πŸ“§ Email Brisbaneoft@justice.qld.gov.au or πŸ“ž phone 13 QGOV (13 74 68) 8:30am to 4:30pm, Monday to Friday.

πŸ“Œ Blue cards, exemption card or positive notices lost or destroyed in the floods will be replaced by Blue Card Services for free if people submit a statutory declaration with the relevant form for lost/stolen cards.

πŸ“ž Call 1800 113 611 (8am-5pm Monday to Friday)

πŸ‘‰ https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card/existing/replace-lost-card

Business and not-for-profit support

πŸ’Έ A range of support is available to businesses affected by the recent flood disaster. Grants of up to $50,000 are now available to small businesses and not-for-profits. There are also disaster assistance loans of up to $250,000 available. For details, go to www.business.qld.gov.au

πŸ“Œ Take the short survey to help us understand the impact of flooding on your business and what assistance you require

πŸ‘‰ www.business.qld.gov.au/running-business/protecting-business/disaster-resilience/assistance

πŸ“Œ The Office of Liquor and Gaming Regulation (OLGR) can assist flood-affected licensees to manage their regulatory requirements during the recovery period. For advice please πŸ“ž call 1300 072 322 or πŸ“§ email OLGRlicensing@justice.qld.gov.au

πŸ“Œ Small business financial counsellors – assistance to small businesses that are experiencing hardship and have no alternative source of impartial support. The Australian and Queensland Governments provide funding to deliver the program through the Rural Financial Service Southern and North Queensland:

πŸ‘‰ Southern Queensland – www.rfcssq.org.au or πŸ“ž call 1300 732 777

πŸ‘‰ North Queensland – www.rfcsnq.com.au or πŸ“ž call 07 4652 5669

Business Counselling support

πŸ“Œ Resources to help business respond and recover following a natural disaster are also available from the Small Business Disaster Hub website

πŸ‘‰ Go to www.business.qld.gov.au/running-business/protecting-business/disaster-resilience/disaster-hub

Queensland Tourism Business Financial Counselling Service

πŸ“Œ The Queensland Tourism Business Financial Counselling Service provides free financial counselling support to help tourism operators

πŸ‘‰ Go to www.dtis.qld.gov.au/our-work/queensland-tourism-business-financial-counselling-service

Primary Producers

πŸ’Έ Grants of up to $75,000 are available to eligible primary producers affected by flooding.

πŸ‘‰ To apply go to www.qrida.qld.gov.au

Sports recreation grants

πŸ’Έ The Sport and Recreation Disaster Recovery Program supports not-for-profit sport and recreation organisations with funding to re-establish their facilities and activities. Funding of up to $20,000 is now available.

πŸ‘‰ Go to www.qld.gov.au/recreation/sports/funding/disaster-recovery

Employer Assistance Line

πŸ“ž Phone 1300 731 988 for the Chamber of Commerce and Industry Queensland’s Employer Assistance Line, for:

πŸ“Œ advice and support if your business has been forced to close or reduce operations

πŸ“Œ industrial relations advice on managing staff and meeting Fair Work Act 2009 obligations.

How you can help

πŸ™‹ Want to volunteer to help with the flood clean-up? Register with Volunteering Queensland’s EV CREW at https://register.emergencyvolunteering.com.au

πŸ“Œ Donate goods or to the QLD 21/22 Severe Storms & Flooding appeal through www.givit.org.au. 100% of donated money received by GIVIT goes to helping people and communities recover.

πŸ‘‰ For the many ways that you can support individuals, families and organisations affected visit https://www.qld.gov.au/emergency/emergencies-services/help-disaster

⚠️ Safety alert! For safety reasons, please don’t attend evacuation centres or flooded areas. Volunteer efforts work best when coordinated in a safe way.

πŸ‘‰ For more information on available grants and support for flood affected Queenslanders visit www.qld.gov.au/alerts/i-need-help/floodhelp