Redland City Council is aware that some residents have received higher than usual water consumption charges in their April 2020 rate notice, resulting in an increased rates bill for this quarter.
Council advises the increase is not due to a change in water pricing.
In the majority of cases, the increase is due to the number of days between quarterly meter readings having been longer than usual.
Redland City Council Chief Executive Officer Andrew Chesterman said while Council strived for a consistent meter reading pattern, due to unforeseen circumstances this was not achieved for the April 2020 rate notice, which also included summer-time water use.
“While the water billing period for the April 2020 rate notice has been longer for many ratepayers, a smaller number of ratepayers may have also seen a more significant increase,” he said.
“This was due to a low, possibly incorrect, water reading recorded by Council’s external contractors in the last quarterly rate notice (January 2020), and the reading taken for the April rate notice has corrected this.
“Council sent this group of ratepayers a letter in January 2020 alerting them to the possibility of an incorrect low reading that may have been the cause of their apparent significant water reduction and advised that their next rate notice may result in a higher charge.”
Mr Chesterman apologised for the factors that contributed to the higher-than-usual water bill in the current rate notice.
“We understand the impact on ratepayers,” he said.
“I encourage anyone who is experiencing hardship or believes there has been an error to contact us, as Council is committed to working with property owners and has a range of hardship provisions and payment plans available.
“The time required to pay the April 2020 rates notice has also been doubled, with the due date being 11 June 2020.”
Mr Chesterman said Council was also investigating the introduction of smart water meters, which would allow residents to monitor their own meters via an app.
Contact Council on 3829 8999 or send an email to email@example.com
Redland City Council advises that Seqwater will be undertaking maintenance work on Russell Island this week.
The work on Keats Street and Canaipa Point Drive will start on Wednesday, 15 April 2020 and is expected to finish on Thursday, 16 April 2020.
Council does not expect water loss but residents may experience discoloured water.
For information about discoloured water visit https://www.redland.qld.gov.au/info/20237/your_water_supply/543/water_quality.
While there are currently no water restrictions for Redlands Coast, the hot and dry conditions continue and residents are encouraged to remain water wise and make water savings a New Year’s resolution.
The latest water supply assessment by Seqwater shows that the SEQ Water Grid dams continued to drop during December, losing almost 2.5% over the month.
On the last day of 2019, the SEQ Water Grid combined dam levels were at 56.4%.
For more information: https://www.seqwater.com.au/news/seq-new-years-resolution-save-water-now
An $8.1 million section of roadwork on School of Arts Road and Collins Street Redland Bay has been completed ahead of schedule and under budget, paving the way for Council to start upgrading nearby water infrastructure in the New Year.
Redland City Mayor Karen Williams said it may be hard to appreciate the significance of the completed road work for those not familiar with how this section of road used to be.
“This new road section completed by Council crews has won compliments from locals for the way the work was undertaken and has fixed major floodway problems over Weinam creek.
“The finished roadwork has been lifted a metre above the old floodway that has been a source of regular flooding and traffic disruption during wet conditions.
“The design of the new work has also avoided impacts on a corner property and much loved fig tree that is a locally recognised landmark visible from the surrounding areas.
Division 5 Councillor Mark Edwards said the surface of the new two lane road section provides a smoother, quieter and longer lasting surface that will reduce ongoing maintenance costs and improve road access for an urban area of the city that has grown rapidly over recent years.
“The new road section includes cycle lanes, parking and safe pedestrian islands for crossings to popular nearby community facilities, while also ensuring that major utility service trenching upgrades were undertaken during construction,” Cr Edwards said.
Division 6 Councillor Julie Talty said improvements to local infrastructure would continue with Council beginning work on new sewer infrastructure along an adjoining section of School of Arts Road in January.
“The planned works from Denham Boulevard to approximately 60 meters past the Cypress and Bedarra Streets Roundabout will involve the supply and installation of a major new rising sewer main, a small section of gravity sewer main, manholes and other work.
“Traffic detours will be necessary during work hours from 7.00am and 6.00pm Monday to Friday for all west bound traffic travelling between Denham Boulevard and Cypress Street but detours will not apply outside of these work hours.
“Site works will begin on 6 January with the work planned for completion in April 2020, weather permitting.
“Council greatly appreciates the ongoing patience and co-operation of road users and the local community and for helping to ensure these important infrastructure project can be completed safely, on budget and on-time.”
Information on the new sewer project is available on the Yoursay Redlands Coast website or by contacting council on Tel 3829 8999.
Update: 12pm Thursday 28 November 2019
Water has been restored to the Benfer Road area, Victoria Point following emergency repairs to a burst water main this morning.
Council crews are flushing the repaired main. You may see open hydrants with flowing water – this is necessary to flush pipelines. Please do not approach the hydrants or attempt to turn them off.
As water supply returns, there may be some air in residential pipes or some discoloured water when residents first turn on their tap. Residents are advised to let the water run for 2-3 minutes to clear.
Earlier: 9am Thursday 28 November 2019 – Unplanned disruption to water supply – Benfer Road, Victoria Point
Residents around Benfer Road, Victoria Point, are experiencing a water shut down as a result of a burst water main outside St Rita’s Catholic Primary School.
Council crews are on site excavating to locate the break. Reconnection of water supply is expected to be around lunchtime. Council apologises for this inconvenience.
Redlands Coast businesses and residents have a chance to shape the future of the city with the launch of Redland City Council’s public engagement on the Redlands Coast Smart and Connected City Strategy.
Mayor Karen Williams said with technology and data rapidly changing the way governments delivered vital services, Council was developing a Smart and Connected City Strategy that would put Redlands Coast at the forefront of intelligence, productivity and sustainability.
“The Smart and Connected City Strategy will help make Redlands Coast more liveable, more efficient and a more vibrant place to live, do business and enjoy life,” she said.
“We already know Redlands Coast is the best city in the best state in the best country but we are determined to make it even better.
“By embracing technology and using readily available data more effectively we can transform the way we deliver services and strengthen our position as the jewel in the south-east Queensland crown.”
Cr Williams said the Redlands Coast Smart and Connected City Strategy would explore how to embrace the digital revolution and would look at how Council could better use data to deliver more and improved services.
“The strategy will seek new ideas on how we can collaborate with innovators, investors, researchers and local businesses to grow the digital economy and build its innovation capacity,” she said.
“We want to hear from business and the community on how we can use innovations like wireless networks, the Internet of Things, real time information, crowd-sourced solutions and new mobile apps to improve the way we do things for local residents and businesses.
“By taking part in our Smart and Connected City community engagement, everyone can have a say in the Redlands Coast of the future.”
For more information and to have your say on the Redlands Coast Smart and Connected City Strategy and help shape the future of our city visit redland.qld.gov.au/SmartConnectedCityStrategy
Redland City Council is calling on all willing hands to help plant 2000 native plants this Sunday 28 July as part of National Tree Day celebrations.
The family tree planting day, from 9am – 11am at Orana Street Park, Victoria Point, will offer the added incentives of a barbeque and a free native plant at the end of the day for volunteers to plant in their own backyards.
Redland City Mayor Karen Williams said the annual National Tree Day plantings were a crucial component of Council’s city-wide conservation program and made a lasting difference to the natural habitats of Redlands Coast.
“The National Tree Day event is a wonderful example of what can be achieved by people power and combined community effort,” Cr Williams said.
“Not only will people be helping local wildlife, but a great time can be had being in the outdoors, working with other green thumbs of all ages.
“This will be our Bushcare program’s 19th National Tree Day event, with more than 100 volunteers joining us for the planting each year.”
Division 4 Councillor, Deputy Mayor Lance Hewlett said the Orana Street Park planting would improve and expand wildlife habitat and assist to improve the water quality of the local waterway.
“National Tree Day 2019 will be another great family event and people can come back in the years ahead and enjoy seeing the positive impact of their efforts,” he said.
National Tree Day planting details:
When: Sunday 28 July 2019, 9am–11am
Where: Orana Street Park, Victoria Point (off street parking available at Point Halloran Reserve).
What to bring: enclosed shoes, sun protection and drinking water
Council supplies: Plants, tools, sunscreen, insect repellent and gardening gloves.
FREE kids’ activities, sausage sizzle, displays, certificates for kids, and a take home native plant.
For details on this and other environmental initiatives and activities on Redlands Coast, visit the IndigiScapes website.
Seqwater will be undertaking essential maintenance work on Russell Island between Thursday 27 June and Friday 28 June 2019. Timing is subject to weather conditions and other unexpected delays.
No full loss of supply is expected during works.
Thursday 27 June, between 9pm – 5am Friday 28 June: no loss of supply expected but residents on Russell, Lamb, Karragarra and Macleay Islands may experience low water pressure during works and discoloured water as pipelines are reopened.
When works are complete
You may see open hydrants with flowing water – this is necessary to flush pipelines. Please do not approach the hydrants or attempt to turn them off.
In your own home:
- If you experience discoloured water, run a cold water tap until it clears – this may take a few minutes
- Check the cleanliness of water before operating washing machines or filling kettles
- You may need to run each tap is run for a short time to remove any trapped air
For enquiries about the night work contact Seqwater: seqwater.com.au/works or 1300 SEQWATER (1300 737 928)
For enquiries about water pressure or discoloured water contact Redland City Council: 3829 8999.
Redland City Council today voted to repeat its continued requests for the State Government to introduce a concealed leaks policy to refund residents for the costs of the State’s bulk water lost through a concealed leak.
Mayor Karen Williams said today’s decision would also investigate allowing local charities and not for profit organisations that use higher quantities of water to access Council’s concealed leaks policy.
“Council has had a concealed leaks policy in place for a number of years that refunds the Council paid component of a water bill when there has been a concealed leak,” Cr Williams said.
“However, the majority of residents’ water bills are made up of State Government bulk water costs, so it makes sense for the State to have a policy that would allow a portion of the money paid to the State for bulk water to also be refunded to residents.
“Council has already paid the State for the bulk water so it makes sense for this money to go back to residents if there has been a proven concealed leak.
“In January last year Council wrote to the State to request they implement such a policy, but they elected not to.
“Today we have repeated that request and I will be writing to the State Government on behalf of the community.”
Cr Williams said Councillors also moved an amendment in today’s General Meeting asking officers to investigate extending the concealed leaks policy to larger charities and not for profit organisations.
“Currently our concealed leaks policy only applies to non-residential users that use less than 100 kilolitres a year,” Cr Williams said.
“This means local charities using more water because they are helping more people are unable to access the policy.
“Councillors today asked officers to explore options to expand the policy to assist those charities in our community helping those most vulnerable, with a report to come to a future General Meeting for decision.”