Redland City Council Facebook guidelines

Redland City Council on Social Media

You can follow Redland City Council’s official social media pages on FacebookTwitterInstagram and LinkedIn. You can also follow Redland City Council’s tourism information brand, Redlands Coast, on Facebook and Instagram.

In order to best serve and connect with residents, Council posts a variety of content on its social media platforms. This may include (but is not limited to) upcoming events and activities, important news or service updates, images or links to interesting and useful information about living on or visiting the Redlands Coast.

All Redland City Council social media accounts are managed and monitored by the Council’s Communications, Engagement and Tourism Group during business hours and as needed during certain scheduled events.

How to Contact Us

We welcome your comments, questions and service requests. Formal service requests can only be lodged via Council’s Facebook Message Inbox and will be attended to by our customer service team during business hours. While we endeavour to reply to all queries as quickly as possible, urgent enquiries should be made by phone on (07) 3829 8999.

Please contact Council via email, in writing or via our online customer request form if you have a formal request or enquiry, a complaint, or a comment for a community consultation project. Comments on individual social media posts may be treated as such, and may not prompt a response.

What We Expect from Users

When visiting our social media pages, please be respectful of other users and their opinions. Do not reveal any personal or sensitive information about yourself or others on these pages, including naming council officers. Nuisance behaviour including (but not limited to) making offensive or defamatory comments, the use of obscene language, bullying or harassment, posting spam or making defamatory statements will not be tolerated. Any post or comment that is deemed at the discretion of Council to be a violation of these terms will be hidden, and continued violation of these rules will result in a permanent ban of the individual or individuals involved from our social media accounts.

Handling Personal Information

No personal information is collected by the Council from its social media pages unless contact is made via Council’s Facebook Messenger Inbox, at which point it will be converted into a formal request by ICCC staff as needed. Your information will not be given to any other person or agency unless you have given us permission or we are required by law. Information you supply is recorded as per Council’s Privacy and disclaimer notice. Please also refer to the Privacy Policies of each social media platform for more information.

Local Government Elections

Please note that restrictions about access to and content placed on Council’s social media pages relating to local government elections may be put in place to ensure Council’s compliance with the requirements of the Local Government Act 2009 (Qld) and the Local Government Electoral Act 2011 (Qld). Inappropriate content may be removed.

Social Media Disclaimer

Although we take care in producing the content for Council’s social media pages, it does not guarantee that the information is accurate, complete or current and that the data is free from defects or malicious code such as viruses. Council is not liable or responsible for any loss, damage or costs (however it was caused) that you incur in connection with the use of our social media pages or any website it links to or any information being inaccurate or incomplete. Redland City Council posting a link to a third-party website does not represent an endorsement or formal approval of that site, its operators, or any particular content on that site.

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