Tag Archives: Coronavirus (COVID-19)

Temporary program and service changes due to COVID-19


In response to the evolving COVID-19 situation, Redland City Council has had to make temporary changes to some of its non-essential services. However, Council is in a strong position to deal with this pandemic, and no essential services have been affected.

Our employees, the majority of whom live locally on Redlands Coast, also are committed to continuing to service the community through this challenging time, but some have unfortunately been diagnosed as positive to COVID-19 while others are away caring for family members affected by the virus or have been required to isolate under a public health direction. The number is expected to increase over the coming weeks as COVID-19 infections peak in Queensland.

Council apologises for any inconvenience and appreciates the community’s understanding.

UPDATE as at Friday, 25 February 2022

  • Council’s in-branch library programs will recommence on Friday February 25, 2022.
  • Dunwich Library will reopen on Tuesdays, from Tuesday March 1, 2022.
  • Visit Council’s website for information about what’s on at your local library.
  • The Redland Performing Arts Centre Box Office has resumed its usual opening hours of 9am to 4pm weekdays and one hour prior to shows.

Temporary changes as at Friday, 21 January 2022

From Saturday, 22 January 2022 – Libraries:

  • Temporary suspension of all in-branch library programs for four weeks. The move applies to all children’s and adult programs held in Council libraries on both the mainland and islands. Where possible, the libraries remain open for borrowing.
  • Dunwich Library on Minjerribah is temporarily closed on Tuesdays.

From Monday, 24 January 2022 – RPAC:

  • Temporary reduction in opening hours for the Redland Performing Arts Centre box office to: Monday to Friday, 9am to 1pm, and one hour prior to any performance.

Council temporary program and service changes due to COVID-19 impacts


Our employees are part of the community – many living locally on Redlands Coast – and are committed to continuing to service the community through this challenging time.

However, just like the rest of the community, some of our people have been diagnosed as positive to COVID-19 and are absent from work, while others are away caring for family members affected by the virus or have been required to isolate under a public health direction.

This number is expected to increase over the coming weeks as COVID-19 infections peak in Queensland.

So, like many other organisations, Redland City Council has been affected by COVID-19 and this is impacting some of our non-essential programs and services.  For that we apologise and ask for your patience and understanding.

To reassure you, no essential services have been affected and Council is in a strong position to deal with this pandemic.

 Temporary program and service changes

Council has already made a number of alterations to non-critical programs and services as a result of reduced employee numbers or due to measures to help stop the spread of COVID-19.

These have included:

  • Postponing the RPAC school holiday program
  • Postponing some library events and the temporary suspension of in-library programs
  • Closing the Dunwich library on Tuesdays
  • Changing the format of the announcement of the Redlands Coast Australia Day Awards Recipients
  • Splitting our Australia Day Citizenship Ceremony on 26 January into two smaller ceremonies
  • Temporary closures of some aspects of services as required, to date including the IndigiScapes nursery (closed for several days) and Animal Shelter collection (closed for animal pick-ups from the shelter for three hours), with other arrangements made to assist customers.

It is unavoidable that temporary closures of some services will continue to occur as employees are absent from work over the coming weeks.

Council will continue to ensure services reopen as soon as possible, provide other ways of assisting customers where possible and continue online services.

We are communicating program and service changes through social media, our website and newsletters.

Plans in place

While there already are impacts to some Council programs, events and services, please be assured Council is prepared for these circumstances.

We have enacted plans to reduce the spread of COVID-19, protect staff and the community, continue our critical services and reduce the impact on all Council services.

We continue to strictly follow Queensland Health requirements for our customer-facing services such as our libraries, galleries, customer contact centres, animal shelter and Visitor Information Centre.

This includes a mandatory requirement for visitors and employees to wear masks.

Visitors and employees must also be fully vaccinated to enter Redland Performing Arts Centre and our IndigiScapes café.

From our team to you, thank you for your patience and kindness during this time.

State Government’s COVID-19 restrictions are set to change


State Government 80% vaccination rules

COVID-19 restrictions are set to change significantly in Queensland, including Redland City, from 17 December 2021 or once 80% of the eligible population has been fully vaccinated.

In November the Queensland Government – which is responsible for managing the response to the COVID-19 pandemic in our state – announced measures relating to unvaccinated people, including restricting entry into some public places.

Redland City Council, along with councils across Queensland, has questions about how these restrictions will impact council facilities, services and events and, as a group, is urgently seeking clarity from the Queensland Government.

When that urgently needed clarity is provided, Council will advise the community through its many regular communication channels including this website, social media, local media, newsletters, correspondence to our stakeholder groups and at our facilities, including libraries, galleries, IndigiScapes Centre, Customer Contact Centres and Redland Performing Arts Centre.

Questions regarding the requirement for mandatory vaccines, as outlined in the State Government’s COVID-19 roadmap, should be directed to Queensland Health.

You may also find useful the Questions and Answers section on the Queensland Government’s 80% double dose vaccination restrictions page.

A safe place

Redland City Council is committed – and obliged – to follow any current Queensland Government health directives and provide a safe place for its employees and visitors.

Our Council continues to strongly encourage the vaccination of its employees, contractors and visitors. Currently there are no vaccination mandates in place for residents accessing Council services.

Masks and travel

Queensland has reached 80% single-dose vaccination, which means face mask restrictions have eased. Travel restrictions are also set to ease further when the state reaches 80% double vaccination. Check the Queensland Health website for more updates.

Mask wearing extended to 4pm on 24 September


Mask wearing requirements will remain until 4pm on 24 September in South East Queensland, including Redland City.

The Queensland Government made the announcement on Friday 10 September.

You must carry a face mask at all times and wear it in indoor spaces. You only need to wear a mask outdoors when you are unable to social distance. For more information read the updated roadmap for easing of restrictions.

Council services reopening after COVID lockdown lifts and EKKA holiday arrives


Following the State Government’s announcement this morning that the South-East Queensland lockdown will end at 4pm today, most of Redland City Council services will resume on Tuesday 10 August after the Redlands Coast EKKA public holiday tomorrow on Monday 9 August. Limited services will be in operation tomorrow on the public holiday.

In line with the lockdown lifting, our playground and outdoor exercise equipment, skate parks, BMX tracks and public barbecues are no longer off limits to the community. Please be mindful of current State Government gathering limits of up to 10 people gathering in a public space.

Redland Performing Arts Centre will reopen on Tuesday however, for ticketed and seated shows only 50 per cent of the audience will be allowed, in line with restrictions. This may affect some performances and activities over the next two weeks.

Council services will reopen in line with the current State Government restrictions that remain in place for the next two weeks.

However, Council encourages residents to make full use of Council’s online and telephone services where they can.

Face masks and checking in are required.

Council services reopening on EKKA public holiday, Monday 9 August

Redland Animal Shelter will open from 9am to 12pm, and will return to normal operating days and times from Tuesday. Follow Redland Animal Shelter on Facebook.

Community halls and the tennis courts at Wellington Point will reopen to those with pre-existing bookings on Monday, with new bookings being accepted from Tuesday. In line with current gathering restrictions, there will be limits to the number of people allowed in our community halls at one time.

Cleveland Aquatic Centre will reopen from Monday. Visit the Cleveland Aquatic Centre website for opening hours.

Bin collection services and all Recycling and Waste Centre operations, which have continued throughout the lockdown will run as usual.

Council services reopening on Tuesday 10 August
Council services resuming regular operating hours on Tuesday include:
• All Council customer service centres
• Redland Performing Arts Centre (RPAC) box office. RPAC will operate with 50 per cent capacity with seated, ticket allocations. Follow RPAC on Facebook.
• Cleveland and Capalaba Art Galleries (RAG). Follow RAG on Facebook.
• All Council libraries. Follow Redland City Libraries on Facebook.
• IndigiScapes. Follow IndigiScapes on Facebook.
• Visitor Information Centre at Raby Bay Harbour Park.

Out of hours emergencies
For council-related emergencies, please phone 3829 8999.

Redland City EKKA show holiday goes ahead this Monday 9 August


Redland City Council has asked the State Government to include Redland City in a proposed extra public holiday later this year after a State Government decision left Council with no time to consider changing this year’s Ekka Public Holiday.

Mayor Karen Williams said that, for the second year running, the State Government had failed to give affected local government areas adequate time to consider whether to change their show holiday date, following the unfortunate cancellation of the EKKA due to the ongoing COVID-19 pandemic.

“Yesterday Council was provided only a few hours to make a decision and, with no General Meeting scheduled, formally agreeing on a change to the gazetted public holiday within the State’s timeframe was practically impossible,” Cr Williams said.

“To change our show holiday, Council would need to vote on a new resolution to override its 2013 decision to set all our future show holidays on the Monday of Brisbane Ekka week.

“It is disappointing that affected Councils in the region didn’t have time to consider bringing their own local government areas in line with Brisbane, which will have its public holiday postponed.

“As a result, some surrounding Councils have opted to stay with their planned show day.”

Mayor Williams said she was still looking for ways to support Redlands Coast residents with a holiday they could fully enjoy as well as the business community with the economic benefits this holiday would usual bring.

“Council has this morning written to the Office of Industrial Relations suggesting the State Government may wish to consider an additional public holiday for the affected 11 Council areas in the current COVID lockdown to coincide with the yet-to-be confirmed new Brisbane Show Holiday,” she said.

“The addition of a public holiday would be a decision for the State Government and I have also requested that they, in conjunction with local State MP’s, consult fully with the community, local business and Council and decide on an appropriate date that provides the most benefit to all.”

Council urges residents to try to avoid Recycling and Waste Centres during lockdown


Do you really need to go to the tip this week? Redland City Council is urging residents not to go to its Recycling and Waste Centres unless it really is essential.

While all Recycling and Waste Centres remain open for disposal of commercial and household waste, now is not the time for residents to do a general clean up.

If you must visit the facilities for essential waste disposal, physical distancing and safety requirements apply to help keep our community safe and to stop the spread of COVID-19.

The average tip run is likely to take longer than usual, so expect delays and please be patient.

These safety measures will be enforced at Recycling and Waste Centres:
• Masks are mandatory.
• QR code check-in is required.
• Vehicle restrictions on entry apply.
• Visitors must keep a distance of 1.5 metres from other visitors and staff.
• No more than one car is allowed per bin bay with limited vehicles permitted in each stockpile area.
• Payment via EFT or account only. No cash payments.

RecycleWorld at Redland Bay Recycling and Waste Centre will remain closed for the duration of the lockdown.

Here are some ideas to help residents avoid the tip during lockdown:

  • Household kerbside wheelie bin collections of general waste, green waste and recycling will continue unaffected so make full use of these services. Order a green waste bin if you don’t already have one.
  • Consider what waste you are generating and perhaps delay those projects.
  • Set up a separate recycling station in your home to keep the right things inside the yellow-lid bin – only paper, cardboard, aluminium/steel & hard plastic containers and glass bottles and jars.
  • Start composting food scraps to make room in your red-lid waste bin. The up-side is free compost for your garden.
  • Get creative and turn that ‘junk’ into your next up-cycle project. What you thought was rubbish could turn into a new hobby.
  • Find a place to store excess to delay your tip trip.

Check Council’s website for Recycling and Wastes Centre opening hours.

Council playgrounds, exercise equipment off-limits during lockdown


Redland City Council playground and exercise equipment, skate parks, BMX tracks, public barbecues and tennis courts have joined the list of places off-limits to the public during the current COVID-19 lockdown, that was today extended to 4pm on Sunday 8 August 2021.

The Queensland Government announced today that the lockdown would be extended by another five days in 11 local government areas across south-east Queensland, including Redland City.

Due to the high risk of COVID-19 transmission, and as required by the State Government, residents must not use Council playground or exercise equipment, skate parks, BMX tracks or public barbecues during the lockdown. The Council-operated Wellington Point Tennis Courts on Birkdale Road are also closed to the public.

Council’s essential services will continue to operate as usual, other services are operating online and some have closed for the lockdown.

Council’s NAIDOC Cultural Celebration at Raby Bay Harbour Park that was planned for this Saturday, 7 August has been cancelled. It had already been postponed from an earlier date due to a previous lockdown.

The following Redland City Council services have moved online or are closed to the public for the duration of the lockdown, pending further advice from the Queensland Government:

Council’s Customer Service Centres
Customer Service Centres at Cleveland, Capalaba and Victoria Point will be closed for the duration of the lockdown, but Council’s online and telephone services will continue.

Council’s Customer Contact Centre is available for all phone enquiries on (07) 3829 8999 Monday to Friday, 8am–5pm, excluding public holidays.

Urgent requests that cannot be performed over the telephone or via email can be requested by contacting Council’s customer contact centre to make an appointment.

Libraries
Redland Libraries are closed but online services will continue, including e-books, e-audio books, e-magazines, music, movies and children’s stories.

For those with children at home, you might like to make use of the Libraries online story time each morning at 9.30am.

Return chutes are closed, with loan and hold periods extended.  No late fees will be incurred.  To access digital library services, visit our website or download the app from the App Store or Play Store.

Art Galleries
Council’s Art Galleries are closed for the duration of the lockdown.

RPAC

Redland Performing Arts Centre is closed for the duration of the lockdown. All scheduled performances and workshops have been postponed.  See RPAC website www.rpac.com.au for latest performance updates.

IndigiScapes Centre
Closed.

Visitor Information Centre
While the Visitor Information Centre at Raby Bay is closed, information is still available by phone on 1300 667 386; or visit the Redlands Coast website.

Redland Animal Shelter
The gates to Redland Animal Shelter are closed, with onsite staff available for appointments and emergency drop-offs only.

Community halls
Indoor venues, including community halls, are closed.

Public swimming pools
Cleveland Aquatic Centre is closed. Bay Islands Aquatic Centre is already closed for winter.

RecycleWorld
RecycleWorld at Redland Bay Recycling and Waste Centre is closed.

Recycling and Waste Centres

While Council’s Recycling and Waste Centres remain open, Council urges residents to avoid generating unnecessary waste and avoid visiting the facilities unless absolutely necessary. Physical distancing, wearing a face mask, and safety requirements apply.

For the latest health information, visit the Queensland Health website.

Council closures during COVID-19 lockdown


The Queensland Government has today announced a three-day lockdown due to COVID-19 for 11 local government areas across south-east Queensland, including Redland City.

Redland City Council’s essential services will continue during the lockdown, with other services operating online or closing for the duration of the lockdown, which is currently from 4pm Saturday 31 July to 4pm Tuesday 3 August 2021.

Kerbside rubbish collection and recycling and waste centres will continue to operate, but now is not the time for a general clean-up.

Other south-east Queensland local government areas affected by the health directive are Brisbane, Ipswich, Logan, Moreton Bay, Sunshine Coast, Noosa, Somerset, Lockyer Valley, Scenic Rim and Gold Coast.

Queensland Health has advised that from 4pm today, people in these areas will be required to stay at home except for essential purposes, including buying food and medications, accessing health care or providing support, exercising locally, and undertaking essential work and study that cannot be done from home.

Masks must be carried everywhere and worn in all indoor spaces and outdoors spaces, except where exemptions apply. Please keep informed by visiting the Queensland Health website.

Under the restrictions, the following Redland City Council services will move online or close to the public from today Saturday 31 July 2021 until close of business on Tuesday 3 August 2021, pending further advice from the Queensland Government.

This includes:

Council’s Customer Service Centres
Customer Service Centres at Cleveland, Capalaba and Victoria Point will be closed for the duration of the lockdown, but Council’s online and telephone services will continue.

Council’s Customer Contact Centre is available for all phone enquiries on (07) 3829 8999 Monday to Friday, 8am–5pm, excluding public holidays.

Libraries
Redland Libraries closed at 12pm Saturday 31 July, but the libraries’ extensive online services will continue, including e-books, e-audio books, e-magazines, music, movies and children’s stories.

Return chutes will also be closed with loan and hold periods extended.  No late fees will be incurred.  To access our digital library services, visit our website or download the app from the App Store or Play Store.

Art Galleries
Council’s Art Galleries will be closed for the duration of the lockdown.

RPAC

Redland Performing Arts Centre will be closed for the duration of the lockdown. All scheduled performances and workshops have been postponed.  See RPAC website www.rpac.com.au for latest performance updates.

IndigiScapes Centre
Closed.

Visitor Information Centre
While the Visitor Information Centre at Raby Bay closed at 12pm Saturday 31 July, information will still be available by phone on 1300 667 386 or visit the Redlands Coast website.

Redland Animal Shelter
The gates to Redland Animal Shelter will be closed, with onsite staff available for appointments and emergency drop-offs only.

Community halls
Indoor venues, including community halls, will be closed.

Public swimming pools
Cleveland Aquatic Centre will be closed. Bay Islands Aquatic Centre is already closed for winter.

RecycleWorld
RecycleWorld at Redland Bay Recycling and Waste Centre will be closed.

Recycling and Waste Centres

While our Recycling and Waste Centres remain open, Council urges residents to avoid generating unnecessary waste and avoid visiting the facilities unless absolutely necessary. Social distancing and safety requirements apply.

More information
Watch Council’s website and social media for updates. The Queensland Government is the lead agency in managing the public health response to COVID-19.

For more information about the health directive and the latest health advice, visit health.qld.gov.au

Council services to reopen following COVID-19 lockdown


Redland City Council services will reopen under COVID-safe conditions when a three-day lockdown ends for the city at 6pm today.

The Queensland Government today announced the end of lockdown for most south-east Queensland local government areas, including Redland City, as well as Townsville and Palm Island.

However, the lockdown has been extended in Brisbane City and Moreton Bay local government areas until 6pm tomorrow, Saturday 3 July.

This comes after three new locally acquired cases of COVID-19 were detected across the State, including two in Carindale.

Redland City Council services and facilities to reopen tomorrow, under COVID-safe conditions, include the city’s Libraries, IndigiScapes Centre, Animal Shelter, Visitor Information Centre, community halls and Cleveland Aquatic Centre.

Redlands Coast Art Galleries and Redland Performing Arts Centre will however remain closed over the weekend, reopening on Monday 5 July.

Council customer service centres at Capalaba and Victoria Point also will reopen on Monday.

Unfortunately, the NAIDOC Week Cultural Celebration set for Sunday 4 July at Raby Bay Harbour Park has been postponed.

While the lockdown has been lifted in Redland City, some restrictions remain in place for a further two weeks when they will be reviewed by the State Government.

This includes:

  • You must carry a face mask with you at all times whenever you leave your home unless you have a lawful reason not to. Masks must be worn in indoor spaces or where physically distancing isn’t possible.
  • You must be seated when eating or drinking at a café or restaurant and for all indoor settings only 1 person per 4 square metres is allowed.
  • Private gatherings are restricted to 30 people, and up to 100 people can attend weddings and funerals. Only 20 people can dance at weddings.

 Further information

The Queensland Government is the lead agency in managing the public health response to COVID-19. The latest health directives, COVID-19 testing information and vaccination updates are available at health.qld.gov.au